Defining the modern Filipino workplace
shaping
Using artificial intelligence
Successful companies invest in the skills and happiness of their workforce.
Building a supportive work environment
There's room for growth with AI solutions
Creating a safe space for all employees
Implementing real-time services
Creating a better experience for customers
Maintain a learning environment
Driving
Run businesses real-time through cloud services
Encourage employees to pursue other passions
Providing training and counseling
Technological breakthroughs can all be traced back to the workplace – with employees who know how to innovate and create.
Celebrate diversity in the workplace
The rise of digital has revolutionized the way people live and work. In the next pages, discover how companies can evolve to be future-ready for their customers and employees.
Tap on each box to meet individuals who make innovation a daily part of their job.
breakthroughs
How to make online shopping smooth and user-friendly
innovation
&
An Accenture report indicates that
have trouble integrating an omni-channel strategy due to:
Ara Jaingue
do not have an omnichannel marketing strategy, according to DMN
94
Creating a better experience
According to research by Frost and Sullivan, 82% of online shoppers will only buy if it’s convenient for them.
55
Back to home
%
My biggest achievement was selling and leading my first project, which was to transform a local company’s digital and customer experience. Our team developed a three-year digital roadmap that would help them achieve their vision. Omnichannel is about a seamless experience for the customer no matter what transaction or channel they choose.
Management Consulting Manager
Organizational and ownership challenges Technology and integration challenges Operational and execution challenges
More from Ara
%
Companies should think from a consumer’s point of view and find ways to make shopping as smooth as possible. As a solution to this problem, company Accenture offers an Omni-channel Commerce Solution.
However
for customers
An omni-channel strategy, which ensures continuous marketing across different channels, helps companies create an efficient, user-friendly experience.
Providing
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More from Avielle
The demand for tech-savvy employees rises parallel to the growth of mobile and app-centric business transactions. The rapid expansion of the tech industry opens up more slots in its talent pool.
of senior-level Filipino information technology (IT) students lack even basic coding skills, according to a study by the Philippine Software Industry Association.
App Developer
We have learning boards about new IT. I have friends in Accenture that are not yet that exposed to new IT. I told them to check out the internal trainings of Accenture. There are a lot of new IT trainings that are free and easily accessible. And it will make them future-ready!
Back to home
Despite this, tech companies still struggle to find the right talents.
training and counseling
%
Accenture helps employees remain relevant and informed by providing opportunities for learning through training programs or online courses. There are also career counselors to offer guidance and advice to employees.
Avielle de Jesus
Among respondents to Jobstreet’s 2015 Job Satisfaction Report,
30
Support in the workplace is shown through exchanges of rapport and assistance between colleagues or supervisors. Giving employees the opportunity to have a life outside of work can be beneficial to the company too.
What I love about Accenture is that they support both the professional and personal growth of the employees. I remember two years ago, I wanted to leave Accenture because I wasn’t good at analytics and I wanted to pursue my writing. My supervisors offered me a role in analytics to further hone my skills and they just told me one good piece of advice; they said just sit down and write. And so I did! I now have my own food blog called Eat. Play. Love.
Back to home
Accenture believes that its strength lies in its people. It encourages employees to excel in work and in life. It gives them the opportunity to work on their personal development by pursuing other passions.
Building a suppportive
Raina Cheng
Lack of support in the workplace can lead to:
More from Raina
What I love about Accenture is that they support both the professional and personal growth of the employees. I remember two years ago, I wanted to leave Accenture because I wasn’t good at analytics and I wanted to pursue my writing. My supervisors offered me a role in analytics to further hone my skills and they just told me one good piece of advice; they said just sit down and write. And so I did! I now have my own food blog called Eat. Play. Love.
%
of Filipino employees are not satisfied with their jobs.
Less productivity Quicker turnover rate Disconnected work environment
Analytics Consultant
work environment
has no specific provisions to fully protect members of the LGBT community.
We have gender-neutral benefits and a gender non-conforming dress code. I like to think we’re helping set an example for other companies in the Philippines. What’s so interesting about Accenture is that this is also where I started making a greater impact as a diversity advocate.
no legal protection
Tech companies need to recognize that each of their employees is different – and that’s something to celebrate. Accenture is committed to embracing diversity and supporting equality in the workplace.
Not getting recognized for achievements Being treated differently Discrimination in hiring, promoting, benefits Not being allowed to express their gender identity Sexual harassment
Creating a safe space
73% of Filipinos believe that homosexuals should be accepted by society, according to Pew Research Center. However, the government provides
Solutions Architect
More from Rica
Article 3 of the Philippine Labor Code
against discrimination.
Back to home
In the workplace, the Philippine Law Journal lists the following instances of inequality:
Rica Paras
for all employees
Transport
Agriculture
Jay Mallen
Social Apps
AI has been one of tech’s buzzwords in recent years. Companies in different industries, such as medicine, commerce, and telecommunication, have been using AI solutions.
Finance
Using
Back to home
The Science for Change Program aims to apply artificial intelligence across different sectors, including agriculture, industry, energy, and health and environment.
More from Jay
AI has the potential to drive the economy. Per research done by Accenture, AI can completely change things for the workforce. Labor productivity can increase up to 40%. This frees employees up for more complex work.
AI can be used for:
One of the most exciting events in my career was when we started working with Amelia, a really smart virtual agent. An AI like her can be adapted for outsourcing work. I trained Amelia to do most frequent and repetitive help desk processes. She can now converse with and understand customers, and is currently trained to handle 35% of the help desk volume which is equivalent to around 15 full time employees. Because of Amelia, people will have the opportunity to upskill and take on more challenging and fulfilling work.
Healthcare
Customer Service
The DOST has AI on its 5-year research and development agenda.
artificial intelligence
Marketing
AI can be used for:
Service Delivery Operations Manager
The Philippines ranks 9th in this year’s cloud readiness index.
th
Back to home
real-time services
Regulatory Conditions Int’l Connectivity Data Protection Policy Broadband Quality Government Prioritization Power Grid Quality Internet Filtering Business Efficiency Index Global Risk ICT Development
Joezel Nubla
I’m the development lead of Accenture’s first SAP HANA project of Accenture in the Philippines. I had no HANA experience when I applied for the role, but I told the project manager I would learn HANA in three months before the project starts. My team has improved the client’s reporting process using SAP HANA. Before, it took days to generate the reports. Now, it takes seconds. And that means faster planning, more efficient service, and satisfied clients.
SAP HANA Development Lead
More from Joezel
The Asia Cloud Computing Association analyzes each country’s following attributes:
With all its benefits, more and more businesses are looking to implement cloud services. Accenture offers cloud services such as SAP HANA, a cloud solution which performs data transactions instantly.
9
Timely data is critical to business, and tech needs to keep up with this demand. Here’s where cloud-based services come in. It allows businesses to run real-time as data is gathered and reports are generated instantly. It also combines social media, mobility, big data, and advanced analytics into one place. This helps everything function more smoothly.
Implementing
