services
Defining the modern Filipino workplace
Tap on each box to meet individuals who make innovation a daily part of their job.
Driving
How to make online shopping smooth and user-friendly
shaping
Implementing real-time services
Technological breakthroughs come from employees who are nurtured to innovate and create.
Successful companies invest in the skills and happiness of their workforce.
Run businesses real-time through cloud services
Building a supportive work environment
Creating a safe space for all employees
innovation
Encourage employees to pursue other passions
Providing training and counseling
&
Innovation in services
Celebrate diversity in the workplace
Maintain a learning environment
There's room for growth with AI solutions
The rise of digital has revolutionized the way people live and work. In the next pages, discover how companies can evolve to be future-ready for their customers and employees.
Creating a better experience for customers
Breakthroughs in career development
Implementing real-time services
breakthroughs
Using artificial intelligence
do not have an omnichannel marketing strategy, according to DMN
have trouble integrating an omni-channel strategy due to:
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An Accenture report indicates that
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for customers
An omni-channel strategy, which ensures continuous marketing across different channels, helps companies create an efficient, user-friendly experience.
Ara Jaingue
My biggest achievement was selling and leading my first project, which was to transform a local company’s digital and customer experience. Our team developed a three-year digital roadmap that would help them achieve their vision. Omnichannel is about a seamless experience for the customer no matter what transaction or channel they choose.
Management Consulting Manager
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Companies should think from a consumer’s point of view and find ways to make shopping as smooth as possible. As a solution to this problem, Accenture offers an Omni-channel Commerce Solution.
However
%
According to research by Frost and Sullivan, 82% of online shoppers will only buy if it’s convenient for them.
Creating a better experience
Organizational and ownership challenges Technology and integration challenges Operational and execution challenges
Providing
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The demand for tech-savvy employees rises parallel to the growth of mobile and app-centric business transactions. The rapid expansion of the tech industry opens up more slots in its talent pool.
of senior-level Filipino information technology (IT) students lack even basic coding skills, according to a study by the Philippine Software Industry Association.
App Developer
We have learning boards about new IT. I have friends in Accenture that are not yet that exposed to new IT. I told them to check out the internal trainings of Accenture. There are a lot of new IT trainings that are free and easily accessible. And it will make them future-ready!
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Accenture helps employees remain relevant and informed by providing opportunities for learning through training programs or online courses. There are also career counselors to offer guidance and advice to employees.
Despite this, tech companies still struggle to find the right talents.
Avielle de Jesus
training and counseling
%
What I love about Accenture is that they support both the professional and personal growth of the employees. I remember two years ago, I wanted to leave Accenture because I wasn’t good at analytics and I wanted to pursue my writing. My supervisors offered me a role in analytics to further hone my skills and they just told me one good piece of advice; they said just sit down and write. And so I did! I now have my own food blog called Eat. Play. Love.
of Filipino employees are not satisfied with their jobs.
Less productivity Quicker turnover rate Disconnected work environment
work environment
Raina Cheng
Accenture believes that its strength lies in its people. It encourages employees to excel in work and in life. It gives them the opportunity to work on their personal development by pursuing other passions.
Among respondents to Jobstreet’s 2015 Job Satisfaction Report,
What I love about Accenture is that they support both the professional and personal growth of the employees. I remember two years ago, I wanted to leave Accenture because I wasn’t good at analytics and I wanted to pursue my writing. My supervisors offered me a role in analytics to further hone my skills and they just told me one good piece of advice; they said just sit down and write. And so I did! I now have my own food blog called Eat. Play. Love.
Lack of support in the workplace can lead to:
Analytics Consultant
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Support in the workplace is shown through exchanges of rapport and assistance between colleagues or supervisors. Giving employees the opportunity to have a life outside of work can be beneficial to the company too.
Building a suppportive
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has no specific provisions to fully protect members of the LGBT community.
We have gender-neutral benefits and a gender non-conforming dress code. I like to think we’re helping set an example for other companies in the Philippines. What’s so interesting about Accenture is that this is also where I started making a greater impact as a diversity advocate.
no legal protection against discrimination.
Tech companies need to recognize that each of their employees is different – and that’s something to celebrate. Accenture is committed to embracing diversity and supporting equality in the workplace.
Not getting recognized for achievements Being treated differently Discrimination in hiring, promoting, benefits Not being allowed to express their gender identity Sexual harassment
for all employees
Solutions Architect
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Rica Paras
Article 3 of the Philippine Labor Code
In the workplace, the Philippine Law Journal lists the following instances of inequality:
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73% of Filipinos believe that homosexuals should be accepted by society, according to Pew Research Center. However, the government provides
Creating a safe space
The DOST has AI on its 5-year research and development agenda.
Customer Service
Jay Mallen
Healthcare
artificial intelligence
Marketing
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AI can be used for:
One of the most exciting events in my career was when we started working with Amelia, a really smart virtual agent. An AI like her can be adapted for outsourcing work. I trained Amelia to do most frequent and repetitive help desk processes. She can now converse with and understand customers, and is currently trained to handle 35% of the help desk volume which is equivalent to around 15 full time employees. Because of Amelia, people will have the opportunity to upskill and take on more challenging and fulfilling work.
Agriculture
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Transport
The Science for Change Program aims to apply artificial intelligence across different sectors, including agriculture, industry, energy, and health and environment.
Finance
Using
Social Apps
AI has the potential to drive the economy. Per research done by Accenture, AI can completely change things for the workforce. Labor productivity can increase up to 40%. This frees employees up for more complex work.
Service Delivery Operations Manager
AI has been one of tech’s buzzwords in recent years. Companies in different industries, such as medicine, commerce, and telecommunication, have been using AI solutions.
The Asia Cloud Computing Association analyzes each country’s following attributes:
Timely data is critical to business, and tech needs to keep up with this demand. Here’s where cloud-based services come in. It allows businesses to run real-time as data is gathered and reports are generated instantly. It also combines social media, mobility, big data, and advanced analytics into one place. This helps everything function more smoothly.
Among respondents to Jobstreet’s 2015 Job Satisfaction Report,
With all its benefits, more and more businesses are looking to implement cloud services. Accenture offers cloud services such as SAP HANA, a cloud solution which performs data transactions instantly.
I’m the development lead of Accenture’s first SAP HANA project of Accenture in the Philippines. I had no HANA experience when I applied for the role, but I told the project manager I would learn HANA in three months before the project starts. My team has improved the client’s reporting process using SAP HANA. Before, it took days to generate the reports. Now, it takes seconds. And that means faster planning, more efficient service, and satisfied clients.
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Implementing
More from Joezel
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SAP HANA Development Lead
of Filipino employees are not satisfied with their jobs.
Joezel Nubla
Regulatory Conditions Int’l Connectivity Data Protection Policy Broadband Quality Government Prioritization Power Grid Quality Internet Filtering Business Efficiency Index Global Risk ICT Development
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th
real-time services
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The Philippines ranks 9th in this year’s cloud readiness index.
